Description

An automated, help desk assistant powered by artificial intelligence (AI), providing organizations with a self-service platform for ticketing and knowledge management in a tightly-integrated package. The platform gives support teams in any type of organization a single location to manage employee requests using a friendly chatbot to automatically respond to questions on Slack, web, email, and SMS.

Key features:

  • Cataloging / categorization
  • Knowledge base
  • Inbox / queue management
  • Automated routing
  • Chatbot
  • Respond to questions on Slack, email, SMS, and web
  • Third party integration

Pros:

  • Machine learning
  • Slack integration
  • Support from customer
  • Success team

Cons:

  • Knowledge Base feature still needs some attention.
Author Avatar

Roman Maučec

Member since Jul 2019
  • 0 Purchases
  • 0 Comments

Item Details

Tool Type

Paid

Website

https://www.askspoke.com/

Categories