Description
A messaging system for your website, allows you to immediately communicate to your clients while they are on the site.
Key features:
- Team inbox
- Customer user profiles
- Real-time updates
- Audience segmentation
- User event tracking
- Intercom app for iOS
- Behavior triggered messages
Pros:
- Great support team,
- constant improvements,
- easy communication with users and tracking over time,
- nice segmentation of customer base,
- great integrations for software teams.
Cons:
- Hard to understand the differentiation between their product lines.
- If chat has more then 300-400 lines then time taken to load on mobile app increases.
