Description
A comprehensive workflow management tool which accelerates and automates your marketing , sales, human resources, service and operations.
Key features:
- Incident and request management
- Problem management
- 360° customer view
- Business process management
- Knowledge management
- Omnichannel communications
- Change management
- Agent workplace
- Release management
- Synchronization and integration
- Service catalog
- Customization and administrative tools
- Single point of contact
- Configuration management
Pros:
- A very popular and widely supported choice.
Cons:
- Complex for novices.
