BPMONLINE

Description

A comprehensive workflow management tool which accelerates and automates your marketing , sales, human resources, service and operations.

Key features:

  • Incident and request management
  • Problem management
  • 360° customer view
  • Business process management
  • Knowledge management
  • Omnichannel communications
  • Change management
  • Agent workplace
  • Release management
  • Synchronization and integration
  • Service catalog
  • Customization and administrative tools
  • Single point of contact
  • Configuration management

Pros:

  • A very popular and widely supported choice.

Cons:

  • Complex for novices.

administrator

Member since Jan 2019
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Item Details

Tool Type

Paid

Website

https://www.bpmonline.com/