Zendesk

Description

The most complete and extensive customer support. It can be integrated with many content management systems, customer relationship management tools, and web apps.

Key features:

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Management
  • Ticket/Issue Tracking

Pros:

  • Easy to use and beautiful intuitive interface.

Cons:

  • There’s not much to dislike. Zendesk is priced great, works well, and gives the data one need to reach his/her performance metrics.
Author Avatar

Roman Maučec

Member since Jul 2019
  • 0 Purchases
  • 0 Comments

Item Details

Tool Type

Freemium

Website

https://www.zendesk.com/