Description
The most complete and extensive customer support. It can be integrated with many content management systems, customer relationship management tools, and web apps.
Key features:
- Alerts / Escalation
- Automated Routing
- Customizable Branding
- Document Storage
- Email Integration
- Interaction Tracking
- IT Asset Management
- Knowledge Base Management
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Self Service Portal
- Management
- Ticket/Issue Tracking
Pros:
- Easy to use and beautiful intuitive interface.
Cons:
- There’s not much to dislike. Zendesk is priced great, works well, and gives the data one need to reach his/her performance metrics.
