Description
An automated, help desk assistant powered by artificial intelligence (AI), providing organizations with a self-service platform for ticketing and knowledge management in a tightly-integrated package. The platform gives support teams in any type of organization a single location to manage employee requests using a friendly chatbot to automatically respond to questions on Slack, web, email, and SMS.
Key features:
- Cataloging / categorization
- Knowledge base
- Inbox / queue management
- Automated routing
- Chatbot
- Respond to questions on Slack, email, SMS, and web
- Third party integration
Pros:
- Machine learning
- Slack integration
- Support from customer
- Success team
Cons:
- Knowledge Base feature still needs some attention.
